1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms on our website, subscribe to our services, or communicate with us via phone or email. This may include your name, job title, company name, email address, phone number, and physical address. We also collect technical information such as your IP address, browser type, and information about how you interact with our website. This helps us better understand how our services are being used.

2. How We Use Your Information

We use the information we collect to provide and improve our services, respond to your inquiries, send relevant updates, and maintain a professional relationship with you. We may also use your information to personalize your experience on our website, send you newsletters or promotional content, and comply with any applicable legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, managing communications, and analyzing performance. In cases where it is required by law or necessary to protect our legal rights, we may disclose your information to regulatory authorities. Additionally, if Synapse is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand user behavior, remember preferences, and improve our content and services. You can manage your cookie preferences through your web browser settings at any time.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include the ability to access the information we hold about you, request corrections, object to processing, or request deletion of your data. You also have the right to withdraw consent at any time where consent is the basis for data processing. If you wish to exercise any of these rights, you may contact us using the details provided at the end of this policy.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When the information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

If you are located outside of Australia, please be aware that your personal information may be transferred to, stored in, and processed in Australia or other countries where our service providers are located. These countries may not have the same data protection laws as your home country, but we ensure appropriate safeguards are in place to protect your data.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices, technologies, or legal obligations. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal data is handled, you can contact us at:

Synapse by Arlo Vance
Level 1, 12 Sample St, Sydney NSW 2000
Phone: (02) 9123 4567
Email: privacy@synapsewellness.com.au